I have been a patient of Eye care of Maine for many years. I recently had a problem with a pair of frames that had broken in a spot that could not be fixed. This was the second frame that had broken in the same spot, appearing to be a manufacturing defect. The first one was covered under warranty, but the second was not. I called the optical center and explained the situation and they told me to bring them right in. I also explained that I was in a desperate situation because I can’t see without my glasses, and I was leaving to go on vacation in the morning and could not wait for a new frame to arrive. Debbie assured me they would find a solution. She had spoken to her manager and co-workers in the optical department, and they were all beyond helpful. The all worked diligently to find a frame that would fit my lenses and actually retro fitted them so that I could have glasses for my vacation and also were able to see that this was a manufacturing defect and covered the new frame under warranty. While away on vacation they ordered me new frames and when I returned, I was able to have new glasses right away, following my eye exam. Debbie and Tiffany were absolutely amazing and so personal and professional in helping me through my situation.
Dr Park is fabulous! Entire staff is very pleasant. Top notch optometrist. Recommend him to everyone
Everybody was kind and inviting! The environment was clean, warm and open. The technician was newer but she did a great job answering questions and explaining any questions I had. The new office is fantastic!
Everyone was so nice and I wasn’t rushed. I felt very confident when I talked to surgeon. Looking forward to getting the cataracts taken care of!
After stressing myself out over my son’s 3rd pair of broken glasses in less than a year and him not being able to get a new pair until almost May, Debbie came to my rescue. She saved me so much stress and headaches. She went waaay above and beyond and got his doctor to make adjustments so that our Insurance will cover a new pair. Not to mention she helped suggest a few steps to hopefully solve the broken glasses problem in the future. If I could give her a 30 star rating on her own I would.
Didn’t have to wait long, got right in, even though I was 15 minutes early for my appointment. A very thorough exam. Eye doctor shared her findings, and asked if I had any questions or concerns. Love the new space- spread out and roomy!
Very fast paced moving kind staff very clean I was not able to see out of my right eye and could barely see out of my left they fixed me up under 2 weeks is absolutely amazing I was in and out of surgery faster than you can get your oil changed on your car doctor witkins and staff was absolutely amazing and I want to thank you all so much for helping me see again