Career Opportunities
Open Positions
EYE CARE OF MAINE, a multi-specialty ophthalmology practice, is seeking qualified individuals to fill a full-time position in our Waterville office. A high school diploma is required, a medical or science background is desired. Training will be provided for the right candidate.
While experience in Ophthalmology is preferred, we also encourage those with clinical experience (CNAs, Medical Assistants, etc.) and a strong interest in Ophthalmology to apply.
We will support continuing education opportunities and provide mentoring with our experienced staff.
The Ophthalmic Assistant is responsible for:
- Escorting patients into exam room and performing initial eye exam
- Performing diagnostic tests that may be required depending on the clinical situation
- Preparing all necessary forms needed to obtain patient consent
- Organizing instruments and supplies
- Cleaning room, and sterilizing instruments after procedures
- Demonstrating professionalism at all times with patients and co-workers
A team player is necessary for this position of variable skills, organization and independence in the working environment. Fast-paced setting requires independent thinking and ability and willingness to be flexible and adaptable to changes.
Eye Care of Maine offers a competitive wage and benefit package. Interested applicants should send a resume, cover letter and salary requirement to:
Eye Care of Maine
Attn: Human Resources
325-A Kennedy Memorial Drive
Waterville, ME 04901
Fax: 207-873-1106
E-mail: Krichard@maine2020.com
JOB TITLE: PATIENT SERVICES REPRESENTATIVE
REPORTS TO: SUPERVISOR OF PATIENT SERVICES REPRESENTATIVES
JOB SUMMARY: The Patient Services Representative will demonstrate consistent, quality service traits achieving positive patient experiences. The Patient Services Representative will provide compassionate, professional assistance to our patients throughout the check-in and check-out process as well as provide skilled services in conjunction with our billing department to effectively and efficiently process charges and claims.
Responsibilities/Duties/Functions/Tasks
- Assist patients with check-in and check-out process.
- Generate schedules for following day and prepare paperwork for patients to complete.
- Ensure patient paperwork is completed and signed.
- Accept payments from patients.
- Schedule appointments.
- Other duties as assigned.
QUALIFICATIONS:
- Excellent communication with Patients and Peers.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Work directly with Ophthalmologists and Optometrists to ensure ease of patient flow and excellent patient care.
- Integrity — Job requires being honest and ethical.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
EDUCATION/TRAINING/EXPERIENCE:
- High School diploma or equivalent
PHYSICAL DEMANDS:
- Frequent standing, walking, sitting, reaching outward, reaching above shoulder, squatting or kneeling, bending. Frequent lifting of 10 pounds or less, occasional lifting of 11-50 pounds. Frequent pushing or pulling of 12 pounds or less, occasional pushing or pulling of 13-100 pounds.
OTHER PHYSICAL REQUIREMENTS:
- Vision (Near, Distance, Color, Peripheral, Depth Perception)
- Sense of sound (normal range of hearing)
- Ability to wear personal protective equipment (PPE) (gloves, face mask, eye shield, gown)
A team player is necessary for this position of variable skills, organization and independence in the working environment. Fast-paced setting requires independent thinking and ability and willingness to be flexible and adaptable to changes.
Eye Care of Maine offers a competitive wage and benefit package. Interested applicants should send a resume, cover letter and salary requirement to:
Eye Care of Maine
Attn: Human Resources
325-A Kennedy Memorial Drive
Waterville, ME 04901
Fax: 207-873-1106
E-mail: Krichard@maine2020.com
JOB TITLE: Optician
REPORTS TO: Optical Supervisor
JOB SUMMARY: The Dispensing Optician is responsible for providing patients with professional service by evaluating prescriptions and making appropriate recommendations to serve the patient’s visual requirements.
QUALIFICATIONS:
Experience:
- At least two years training experience as a Certified Optician preferred.
Education:
- High School Diploma
Certifications:
- American Board of Opticianry Certification (preferred)
Abilities:
- Proficient in basic math skills.
- Ability to work with the public.
- Capable of troubleshooting.
- Possess excellent telephone manner.
- Deliver a high level of customer service.
- Ability to complete tasks in a timely fashion with a high degree of accuracy.
- Excellent organizational skills.
- Computer Skills
- Multi-tasking in busy environment
- Work collaboratively with team members and other departments
DUTIES AND RESPONSIBILITIES:
- Assist and/or advise patients with frame/lens selection and recommend visual solutions based on patients’ unique needs, activities or lifestyle.
- Troubleshoot eyeglass problems including verifying Rx for accuracy with lensometer.
- Accurately order prescription lenses through a variety of portals and communicate effectively with lens lab.
- Notify patients when their eyeglasses are available and if necessary, place in the mail.
- Assist in the maintenance of optical frame stock and accessories.
- Provide support in adjusting and repairing patient eyeglasses.
- Field and follow up on telephone calls from patients with inquiries about their eyeglasses.
- Provide input on performance of current inventory frame styles.
- Locate patients’ applicable vision plans, explain benefits and submit claims.
- Provide accurate and detailed documentation within patients’ electronic records and optical orders.
- Perform all other duties as assigned.
Eye Care of Maine offers a competitive wage and benefit package. Interested applicants should send a resume, cover letter and salary requirement to:
Eye Care of Maine
Attn: Human Resources
325-A Kennedy Memorial Drive
Waterville, ME 04901
Fax: 207-873-1106
E-mail: Krichard@maine2020.com
REPORTS TO: Call Center Manager
JOB SUMMARY: This position is responsible for answering incoming calls, and responding to the appropriately. Representatives also schedule appointments for optometrists at all locations of Eye Care of Maine.
QUALIFICATIONS:
- Excellent verbal communication skills.
- Typing and word processing skills
- Documentation skills
- Active listening skills
- Problem solving skills.
- Telephone skills.
- Friendly and pleasant manner.
- Positive attitude.
- Ability to work with the public.
RESPONSIBILITES:
- Answering all incoming calls and selecting a course of action by clarifying patient needs in a timely manner
- Follow communication guidelines as outlined
- Follow call flow and handling guidelines as outlined
- Document patient records as needed
- Schedule, cancel, and reschedule optometrist patient’s appointments as needed
- Respond to messages from the answering service appropriately
- Attend all scheduled meetings
- Work overtime as needed, as well as being flexible with weekly schedule
- Respond to messages from Eye Care of Maine’s website
- Complete all tasks in a timely manner
- Any other tasks assigned by the Call Center Manager
PHYSICAL REQUIREMENTS:
Long periods of sitting, talking on the phone and using a computer for scheduling appointments.
EDUCATION:
High School Diploma
Eye Care of Maine offers a competitive wage and benefit package. Interested applicants should send a resume, cover letter and salary requirement to:
Eye Care of Maine
Attn: Human Resources
325-A Kennedy Memorial Drive
Waterville, ME 04901
Fax: 207-873-1106
E-mail: Krichard@maine2020.com
REPORTS TO: Billing Supervisor
JOB SUMMARY: The Billing Specialist is responsible for providing overall support in the Billing Department. In addition, this position is responsible for preparing charges for submission to insurance plans/patients, posting insurance payments to practice management system and interacting with insurance companies/patients about billing status and questions.
QUALIFICATIONS:
Experience/Abilities
- Third party billing experience.
- Knowledge of HCFA 1500.
- Ability to work with public
- Proficient in basic math skills
- Proficient in the use of the practice management computer program.
- Possess excellent telephone manner.
- Ability to sit for long periods of time.
- Knowledge of HMO and other insurance requirements.
- Knowledge of Coding
DUTIES AND RESPONSIBILITIES:
- Process electronic bill submissions/remits.
- Print, review and process HCFAs.
- Enter and review HMO referrals.
- Apply charges to patient accounts.
- Post insurance/patient payments to patient accounts.
- Follow up on insurance claims/denials.
- Accept patient or insurance company telephone inquiries and assist with problems.
- Read emails/newsletters and correspondence from insurance companies.
- Review and process patient statements.
- Weekly account review and follow-up.
- Perform other duties as assigned.
Education
High School Diploma
Eye Care of Maine offers a competitive wage and benefit package. Interested applicants should send a resume, cover letter and salary requirement to:
Eye Care of Maine
Attn: Human Resources
325-A Kennedy Memorial Drive
Waterville, ME 04901
Fax: 207-873-1106
E-mail: Krichard@maine2020.com
We are constantly seeking skilled individuals to become part of our team! If you’re interested in a position at Eye Care of Maine, kindly complete the form provided below to inquire.