Career Opportunities

JOB TITLE:              Optician

REPORTS TO:         Optical Supervisor

JOB SUMMARY:    The Dispensing Optician is responsible for providing patients with professional service by evaluating prescriptions and making appropriate recommendations to serve the patient’s visual requirements.

QUALIFICATIONS:

Experience:

• At least two years training experience as a Certified Optician preferred.

Education:

• High School Diploma

Certifications:

• American Board of Opticianry Certification (preferred)

Abilities:

• Proficient in basic math skills.
• Ability to work with the public.
• Capable of troubleshooting.
• Possess excellent telephone manner.
• Deliver a high level of customer service.
• Ability to complete tasks in a timely fashion with a high degree of accuracy.
• Excellent organizational skills.
• Computer Skills
• Multi-tasking in busy environment
• Work collaboratively with team members and other departments

DUTIES AND RESPONSIBILITIES:

• Assist and/or advise patients with frame/lens selection and recommend visual solutions based on patients’ unique needs, activities or lifestyle.
• Troubleshoot eyeglass problems including verifying Rx for accuracy with lensometer.
• Accurately order prescription lenses through a variety of portals and communicate effectively with lens lab.
• Notify patients when their eyeglasses are available and if necessary, place in the mail.
• Assist in the maintenance of optical frame stock and accessories.
• Provide support in adjusting and repairing patient eyeglasses.
• Field and follow up on telephone calls from patients with inquiries about their eyeglasses.
• Provide input on performance of current inventory frame styles.
• Locate patients’ applicable vision plans, explain benefits and submit claims.
• Provide accurate and detailed documentation within patients’ electronic records and optical orders.
• Perform all other duties as assigned.