Career Opportunities

JOB TITLE:  Patient Service Representative (PSR)

REPORTS TO:  Administrative Services Manager

JOB SUMMARY:  The Patient Services Representative will demonstrate consistent, quality service traits achieving positive patient experiences.  The Patient Services Representative will provide compassionate, professional assistance to our patients throughout the check-in and check-out process as well as provide skilled services in conjunction with our billing department to effectively and efficiently process charges and claims.

RESPONSIBILITIES/DUTIES/FUNCTIONS/TASKS

• Assist patients with check-in and check-out process.
• Generate schedules for the following day and prep for insurances, patient’s addresses, and making sure patient was scheduled correctly if follow up.
• Ensure patient paperwork is completed and signed.
• Accept payments from patients.
• Schedule appointments.
• Other duties as assigned.

QUALIFICATIONS:

• Excellent communication with Patients and Peers.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Ability to work directly with Ophthalmologists and Optometrists to ensure ease of patient flow and excellent patient care.
• Integrity — Job requires being honest and ethical.
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.

EDUCATION/TRAINING/EXPERIENCE:

• High School diploma or equivalent

PHYSICAL DEMANDS:

• Frequent standing, walking, sitting, reaching outward, reaching above shoulder, squatting or kneeling, bending.  Frequent lifting of 10 pounds or less, occasional lifting of 11-50 pounds.  Frequent pushing or pulling of 12 pounds or less, occasional pushing or pulling of 13-100 pounds.

OTHER PHYSICAL REQUIREMENTS:

• Vision (Near, Distance, Color, Peripheral, Depth Perception)
• Sense of sound (normal range of hearing)
• Ability to wear personal protective equipment (PPE) (gloves, face mask, eye shield, gown)

WORK ENVIRONMENT:

• An office environment with a controlled atmosphere.  Possible exposure to staff or patients with communicable diseases and blood borne pathogens.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment and Eye Care of Maine reserves the right to change this job description and/or assign tasks for the employee to perform as the company may deem appropriate.